Blog List:Easiio Systems, Inc

Functions and functions of call center software call platform

December 15, 2020

1. IVR voice navigation function: when the customer dials the hotline number, the system automatically plays the content of the voice navigation: welcome to call xx company, please press 1 for product inquiries, please install 2 for order inquiries, please install 3 for after-sales service, please press 4 for complaints Please press 0 for service. 2. ACD intelligent queuing function: customer call

Small businesses need professional business phone systems

December 14, 2020

What is a business phone system? It allows organizations to connect telephone lines to each other to form an internal system of their own. It can be understood that if you have 10 employees, you no longer need 10 separate lines and phone numbers, because everyone is unlikely to use the phone at the same time, so employees can share phone lines through the system, but they can have independent phon

How to prevent harassment of SMS with virtual phone number

December 14, 2020

Despite the availability of emails and various IM applications, mobile phone numbers are still the most effective and most effective way to reach a person. In the jiM application, the mobile phone number is still the most effective way to contact a person. Ideally, the mobile phone number hao can contact a person with the highest arrival rate and the most efficient contact method. Ideally, the mob

What are the advantages of customer service chatbots?

December 14, 2020

Intelligent customer service chatbots can help manual customer service to distinguish visitor information, so that customer service personnel can quickly distinguish the different types of browsing users (URL, mobile phone WeChat/QQ/APP), and can assist customers in their work and provide customers with good solutions, purposeful To carry out Internet marketing work. Grasping the most important cu

What is the call center software?

December 14, 2020

For enterprises, there are two options for building a call center. One is that the hardware and software are built by themselves. This kind of early-stage construction cost is slightly higher. The advantage is that the call quality is good, the data information is safe, and the one-time construction is long-term use. Another is that enterprises can quickly set up, without buying any hardware equip

What functions should the call center system have?

December 2, 2020

In this era of rapid development, market competition is increasingly fierce. If companies want to attract and retain customers, they need a combination of online and offline marketing. Companies used to wait for customers to come to the door, and now they actively strive to attract customers. Not only must they win customers, but they must also do a good job in the after-sales work after customer

AI improve the call center system efficiency

December 2, 2020

Why AI call center is the way to go? We are trying to solve traditional call center problem. Traditional sales methods rely on five defects of manual telephones: First, operating costs are high, such as wages, commissions, social security, telephone bills, and office are all operating costs of the company. Second, it is difficult to find customers, sales hang up rate is high

Call center system solution

December 2, 2020

One of the core scenario of the telemarketing system for an enterprise is an outbound call.Which is essentially an outbound call center system. The most important functions are outbound calls and customer management. The telemarketing system solution includes two aspects: intelligent outbound calls and customer management.Which is of great significance for enterprises to carry out telemarketing.

Easiio webchat integration with Microsoft QnAMaker using Node.js

November 29, 2020

Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. According to reports, over 80 percent of businesses are considering implement chatbots on their website in the near future. Many great bot frameworks available such as Amazon Lex, Microsoft Azure AI LUIS, Google DialogFlow, IBM Watson, et

3 Promotion ideas to get the higher website conversion rate

November 21, 2020

Website conversion is a hot topic. A well-design website is like a company showroom. It is aimed to attract visitors and then turn the visitors into potential customers and customers. Website traffic could be expensive if it is from search Ads or other Ad sources. Sometimes, the limited traffic is very valuable especially for a startup that every customer counts. After website visitors show up on

Easiio web chat with Amazon Lex Bot

November 4, 2020

The chatbot is a hot topic these days as AI technology becomes better and better. According to reports, over 80 percent of businesses are considering implementing a chatbot on their website in the near future. A chatbot can reduce the human support and sales work by moving repetitive tasks to be completed by machine, in this case, the AI chatbot. In the future, the mixture of AI chatbots with hum

Zendesk integration with Easiio webchat form using node.js

October 24, 2020

Zendesk is customer support, sales, and ticketing system service that is very popular in customer support fields. In customer sales and support, organizations use call center software and web chat as communication tools with customers. When customers contact an organizations, support, or sales team use a call center or webchat tool with customer management software, such as the ticketing system f

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